A user decides to remove Solflare from their device or stop using the wallet entirely. The natural question follows: Does uninstalling the application erase all wallet data, or does some information persist? For a non-custodial wallet, the distinction between what is stored locally and what lives on external servers is crucial. Solflare does not hold private keys on its infrastructure—the user maintains complete custody—but understanding what data the wallet stores, where it stores it, and how to ensure complete removal requires more than clicking an uninstall button.

The process of account deletion in a non-custodial wallet differs significantly from closing an account at a custodial exchange. There is no centralized account to “delete” in the traditional sense because Solflare does not maintain an account database. However, the wallet does store encrypted keys, contact information, transaction history, and preferences on the user’s device. When a user removes the wallet or wipes their device, that data vanishes from the installation location—but understanding what actually happens, whether recovery is possible, and what information might already exist elsewhere demands a clear view of Solflare’s storage architecture.

The structure of Solflare’s local and remote data

Solflare is a non-custodial wallet, meaning the application does not control private keys on remote servers. When a user creates or imports a wallet, Solflare generates or stores the recovery phrase and derived private key locally on the device. That information remains encrypted using the user’s password or biometric credential. The encryption happens client-side: the wallet software encrypts the key before any storage, and Solflare servers never see the unencrypted key material.

What does get stored extends beyond private keys. The wallet maintains a local database containing transaction history, contact lists, token balances, SPL token metadata, NFT references, and user preferences such as theme settings and rpc endpoint selections. On mobile platforms, this data typically lives in the app’s sandboxed storage directory—on iOS within the Documents or Library folder protected by the app sandbox, and on Android within the app’s private directory. On the Chrome extension, data is stored in the browser’s local storage or the extension’s storage API, encrypted and isolated from other browser data.

A second layer of data is more distributed. Solflare’s servers host information about token metadata, NFT images, historical pricing, and other reference data that helps the wallet display information correctly. These servers also log connection patterns, such as which addresses queried balances or which IP addresses made requests. The wallet may also communicate with Solana RPC nodes, either Solflare-operated or custom endpoints selected by the user. Those nodes see transaction broadcasts and balance queries but not the user’s private key or recovery phrase.

The important asymmetry is that the user directly controls what happens to encrypted keys and recovery phrases stored locally. The user has no direct control over what Solflare’s servers retain about transactions, IP addresses, or metadata lookups. When a user deletes the wallet app or browser extension, the locally encrypted keys are typically removed immediately—but the question of what information remains on Solflare’s infrastructure or on the Solana blockchain itself requires separate consideration.

What uninstalling Solflare actually removes

Uninstalling or removing the Solflare application from a device removes the application files and, in most cases, the associated data directory. On iOS, deleting the Solflare app from the home screen typically removes both the app bundle and its sandboxed data folder, including the encrypted wallet database. Android’s uninstall process similarly removes the app and its private data directory, unless the user explicitly chooses to retain app data during uninstallation—an option that varies by device and Android version.

On desktop, removing the Chrome extension from the browser extensions menu removes the extension code and its stored data. However, the extent of data removal depends on whether the browser’s “Remove associated data” option is enabled at uninstall time. If it is enabled, Chrome will attempt to delete data in the storage location designated by the extension. If it is not enabled, some cached data might persist in the browser profile, though the wallet’s encrypted key storage would still be inaccessible without the extension itself.

A common misconception is that removing an app deletes everything the app ever touched. In practice, uninstalling Solflare removes the wallet’s private data directory but does not erase blockchain records, server logs, or data that the user explicitly backed up elsewhere. If a user exported a recovery phrase to a text file, screenshot, email, or cloud storage service, uninstalling Solflare does nothing to remove those copies. Likewise, if the user shared a public Solana address with a service or counterparty, that address remains associated with the user’s identity at that service independent of whether Solflare is installed.

The recovery phrase is the critical boundary. If the user has not saved the recovery phrase, uninstalling Solflare without exporting it first means the private key becomes inaccessible and the funds effectively locked—unless the user created a backup using a separate method such as a Ledger hardware wallet or another non-custodial wallet that imported the same key. If the recovery phrase was saved, uninstalling Solflare does not affect the user’s ability to recover the wallet later by reinstalling Solflare, importing the saved phrase, and regaining access to the funds.

Data persistence on Solflare servers and the Solana blockchain

Solflare’s servers may retain information even after the user uninstalls the wallet. Server-side logs can include IP addresses associated with balance queries, metadata requests for token lookups, and the approximate timing of user activity. These logs are often retained for analytics, security monitoring, or regulatory compliance, typically for days to months depending on the retention policy. The user’s email address, if provided during account setup or recovery configuration, may be stored separately from the wallet encryption system.

However, Solflare is not maintaining a customer account database in the way a traditional service would. There is no centralized “Solflare account” with a username and password that a user can log into from anywhere. Each installation of Solflare is independent. If a user deletes the extension and reinstalls it, the new installation has no memory of the previous one unless the user imports the same recovery phrase. This architectural choice reduces Solflare’s liability and the data surface exposed to the company itself, but it also means that data deletion is largely a local matter rather than a centralized account closure.

The Solana blockchain, by contrast, is immutable and public. Every transaction signed by the wallet is recorded permanently on the blockchain. The wallet’s address, the amounts transferred, the destination addresses, and the timing are all visible to anyone with access to Solana’s RPC nodes. Uninstalling Solflare does not modify the blockchain or hide past transactions. If a user wants to prevent future transactions from being traceable to a particular address, the approach is to stop using that address, not to delete the wallet application. A fresh address and a different wallet for future transactions are the practical options if privacy from past transaction history is a goal.

Secure local data removal before deletion

If a user wants to ensure that no traces of the wallet remain recoverable from the device after uninstallation, a deliberate approach is prudent. First, export and securely back up the recovery phrase if the user intends to retain access to the funds. The phrase should be written by hand on paper or stored in a dedicated offline device such as a hardware wallet, not in any digital file on the device being wiped. Verify the backup by testing recovery on a separate device if possible, without exposing the phrase to an online service or screen capture tool.

Second, clear the browser cache and cookies if using Solflare as a Chrome extension. Open the browser settings, navigate to Privacy and Security, select “Clear Browsing Data,” choose the time range “All Time,” and ensure that Cookies and Other Site Data is checked. This removes cached content and authentication tokens that might otherwise remain in the browser profile. Similarly, on mobile devices, clearing the app cache before uninstallation can reduce the amount of residual data left on the device.

Third, use the wallet’s built-in export or backup functions if available. Some wallet implementations allow users to export encrypted data or to generate a detailed transaction report for record-keeping. Having an independent backup reduces the risk of losing access through device failure while ensuring that uninstalling the app does not erase records the user needs for tax reporting or account reconciliation. That backup should be stored offline and protected with the same care as the recovery phrase.

Fourth, after uninstalling, consider using a secure file deletion tool if the device supports it. Standard uninstallation leaves data on disk but marks the storage space as available for reuse. A tool that overwrites free space multiple times can make data recovery more difficult. This step is most relevant for devices that are being sold or given away. For devices that the user retains, standard uninstallation is usually sufficient unless forensic recovery by a determined attacker is a realistic threat.

Differences across platforms: Browser, iOS, and Android

The Chrome extension experience is the simplest to audit. Open the extension settings or navigate to chrome://extensions, find Solflare, click Remove, and confirm. If the option appears, enable “Remove associated data” to ensure that the extension’s storage is cleared. The browser’s broader cache and cookie data remain separate; clearing those requires a separate action via browser settings. If the user configured the extension to sync data to a Google account, none of that data syncs for a non-custodial wallet since Solflare does not use browser sync for sensitive wallet data.

On iOS, deleting the Solflare app from the home screen removes the app and its data. However, if the user previously saved the recovery phrase to Apple’s iCloud Keychain or to the Notes app, those copies persist independently. To ensure complete removal, the user should search the device for any files containing the recovery phrase or wallet name and delete them manually. The user can also check iCloud Keychain settings to verify that no Solflare credentials were saved there. For users who enabled two-factor authentication or created a Solflare password, removing those from the iOS Settings > Passwords & Accounts section ensures no lingering credentials remain.

On Android, the process is similar but platform-specific. Delete the app, and check whether an option to “Remove all app data” appears; if it does, select that option. Then, open the Android settings, navigate to Storage or App Management, search for any residual Solflare directories, and delete them if they remain. If the user saved the recovery phrase to Google Keep, Google Drive, Samsung Notes, or another synced service, those copies exist independently and must be deleted separately from the app itself. Some Android devices also offer a “Secure Folder” feature; if the user stored sensitive data there, deletion requires accessing that folder directly.

Recovery and key derivation: Why deletion is one-way for the uninformed

For users who understood the non-custodial model correctly, account deletion is genuinely one-way for the wallet software but not for access to the funds. Because the solflare wallet is based on a standard Solana key derivation system, a user who saved the recovery phrase can reinstall Solflare, enter the phrase, and regain access to the exact same addresses and balances. The deletion of the application does not affect the underlying Solana addresses or the funds stored at them.

However, for users who did not save the recovery phrase or exported key material, deletion is effectively permanent. Once the encrypted data is removed from the device, there is no account recovery system that Solflare can access on the user’s behalf. Unlike a web service that can send a password reset email, a non-custodial wallet cannot recover or reset access to a wallet if the user has lost the recovery phrase and the device is erased. This asymmetry is a feature, not a bug: it ensures that Solflare cannot be compelled to unlock a user’s wallet or become a target for credential theft. But it also means that user responsibility for backing up the recovery phrase is not optional.

The key derivation path matters for long-term access as well. Solflare uses BIP-44 standard derivation, which means the same recovery phrase can be imported into other Solana wallets such as Phantom or Ledger Live, provided they also support BIP-44 Solana derivation. If a user fears that Solflare itself might be compromised or discontinued, importing the recovery phrase into a second wallet as a backup is a practical hedge. Conversely, if a user imports a recovery phrase from another wallet into Solflare, deleting Solflare does not make the funds inaccessible because the same phrase still works in the original wallet.

What information remains public after wallet removal

The Solana blockchain records are immutable. Any transaction signed and broadcast by the wallet, including transfers of SOL and SPL tokens, remain visible on the blockchain forever. The user’s public address, balance, and transaction history are available to anyone who knows the address. Uninstalling Solflare does not change this; the data was public at the moment of the transaction, not at the moment of wallet installation or deletion.

Information visible on-chain includes the wallet’s public key, all outgoing and incoming transactions, and the current balance of SOL and tokens held at that address. Some additional metadata may be inferred from on-chain activity—for example, timing of transactions, clustering of transfers, and interactions with specific SPL token contracts. If the user linked the public address to a real-world identity by publishing it on social media, providing it to an exchange, or using it in a shared NFT profile, that link remains established independent of the wallet software.

Solflare’s servers may retain historical data about which addresses queried balances or metadata during specific time periods. While Solflare does not maintain a centralized account database keyed to the user’s identity, the company may log pattern information useful for service improvement or abuse detection. The user has no direct method to request deletion of those logs; any request would need to be directed to Solflare support through official channels on the official Solflare site, though no guarantee exists that such deletion will be performed or that logs already replicated to backups will be purged.

Best practices for transitioning away from Solflare

A user who intends to stop using Solflare entirely should follow a deliberate sequence rather than simply uninstalling. First, ensure the recovery phrase is safely stored offline and tested by importing it into a second wallet application. This step confirms that the phrase is correct and that access to the funds does not depend on Solflare’s continued operation. Second, perform any final transactions or account management—such as consolidating small token balances, withdrawing from staking contracts, or unwrapping wrapped tokens—before removing the wallet.

Third, review the transaction history and export any records needed for tax reporting or personal accounting. The wallet’s interface may offer an export function; if not, the user can take screenshots or note the transaction identifiers from the blockchain explorer. Fourth, back up any NFT or token metadata associated with the wallet if the user wants to retain gallery or collection information. Since NFT images and metadata may be hosted on temporary or unreliable servers, a user who values those digital assets should download images locally if possible.

Fifth, securely delete any files on the device that contain sensitive information related to the wallet—recovery phrases saved to text files, password managers, email drafts, or screenshots. A document search for the wallet name or address can help identify stray references. Sixth, uninstall the Solflare application and confirm that associated data is removed. Finally, if the user is concerned about solflare security in a forward-looking sense—whether because of a known vulnerability, a compromised device, or a change in threat model—creating fresh addresses and a new wallet for future use provides additional isolation from any potential past exposure.

When Solflare data recovery might be necessary

A user may need to recover wallet data or access even after uninstalling if a recovery phrase was not previously saved. This situation has limited options. If the device is still in the user’s possession and was not fully wiped, data recovery software such as EaseUS Data Recovery or similar tools designed for the operating system may be able to restore files deleted by app uninstallation. However, success depends on whether the encrypted wallet data has been overwritten by new files and on the technical complexity of extracting data from the app’s sandboxed storage directory.

If the recovery phrase was saved to a recovery email or SMS, the user should check those communication channels. Some wallet providers offer optional recovery notifications; if Solflare implements this feature, checking the email address used during initial setup may reveal saved recovery information. If none of these options work, the wallet and its funds are effectively inaccessible unless the user retained a backup elsewhere—such as a Ledger hardware wallet that imported the same keys or a second non-custodial wallet where the recovery phrase was imported.

The lesson is preventative rather than curative: saving the recovery phrase before any need for recovery arises is essential. This step should happen immediately after wallet creation, before funds are received, and ideally before any real transactions are made. The moment to prepare for data loss is when the wallet is new and empty, not after months or years of use when funds are at stake.

A Windows user in Turkey, Poland, Japan, or Saudi Arabia downloads ChatGPT expecting a straightforward installation. Instead, they encounter character rendering failures in folder names, interface text that mixes languages unpredictably, file path problems, and authentication screens that assume left-to-right text layout. These are not edge cases. They represent a systematic gap between how ChatGPT’s desktop application was built and how millions of Windows systems outside the English-speaking world actually operate. The installation process itself may complete without error, but the working application often does not.

The root causes are technical rather than oversight. Windows maintains separate locale settings, code pages, and input method editors for different language environments. ChatGPT’s application layer, cloud synchronization, and local file handling were not uniformly designed to respect those boundaries. A user attempting ChatGPT setup on a non-English Windows system therefore faces not one installation but a cascade of compatibility decisions that the standard documentation does not address. Understanding these constraints before installation can prevent hours of troubleshooting and the frustration of discovering that the application works only partially in your language.

Character encoding and file system complications

Windows internally manages text through code pages, a system that maps numeric values to characters. The system code page determines how filenames are stored and how applications handle local data. When a user installs ChatGPT on a Windows system with a non-Latin code page—such as Shift-JIS for Japanese, GB2312 for Simplified Chinese, or Cyrillic for Russian—the application must either detect and respect that setting or ignore it and fall back to UTF-8. Neither choice is automatic or always correct.

The ChatGPT installer itself typically runs in Unicode-aware mode, so the application files extract without visible corruption. However, the application’s local cache, conversation history, and temporary files are another matter. If ChatGPT writes session data or conversation metadata to disk without explicitly specifying UTF-8 encoding, the operating system may interpret it according to the system code page. A user with a Turkish Windows installation might see folder names become unreadable, or file paths might be truncated if the application does not account for the additional bytes that some encodings require. This is particularly problematic for features that store user preferences or custom instructions locally before syncing to OpenAI’s servers.

The practical consequence is that a user may complete ChatGPT installation successfully, launch the application, and then discover that their conversation history does not appear or loads only partially. The conversations were stored on OpenAI’s servers and should sync without encoding issues, but if a local cache or index file was corrupted during the initial setup, the synchronization itself may fail silently or display incorrect characters. Testing the application’s file handling before saving important conversations is therefore essential. Create a test conversation, exit the application, and verify that the conversation appears when you reopen it. If you see question marks, mojibake (garbled characters), or missing text, the encoding mismatch is occurring before the user even interacts with the cloud infrastructure.

Right-to-left language rendering and interface layout

Arabic, Hebrew, Farsi, and Urdu are written from right to left, a fundamental property that affects not just text direction but text selection, cursor position, and menu layout. Windows provides built-in support for RTL languages through the Unicode Bidirectional Algorithm, but only applications that explicitly implement RTL awareness will use it correctly. ChatGPT’s desktop application for Windows was not designed from the ground up with RTL support in mind.

The result is that a user with Hebrew or Arabic as their Windows display language will encounter mixed directional text within the same interface element. The main text area might render correctly, but input prompts, button labels, and error messages may appear left-to-right despite the system setting. Navigation menus intended for left-to-right languages may not reposition themselves. Keyboard input, particularly when using an RTL input method editor, may produce text that displays correctly in conversations but appears reversed in search bars or settings fields. None of these failures prevent the application from functioning, but they create a disjointed user experience that makes the application feel broken rather than merely imperfect.

A practical workaround for RTL users is to temporarily switch the Windows display language to English during ChatGPT setup and initial configuration, then switch back once the application is installed and your OpenAI account is authenticated. This is not ideal and requires documenting your account credentials and preferences beforehand, but it ensures that the installation process completes without encountering RTL rendering bugs. You can then verify that the application respects your actual Windows language setting during ordinary use. If the interface remains partially broken in RTL mode, the application is still functional for the core task of writing and reading conversations; the visual inconsistency is an inconvenience rather than a complete blocker.

Authentication and account setup in non-English environments

OpenAI offers authentication through email, Google, Apple, or Microsoft accounts. In theory, these methods are language-agnostic: an email address is the same in any language environment. In practice, the authentication flow sometimes displays error messages or confirmation screens that assume a particular language or character set. A user with a non-Latin email address, particularly one containing diacritics or non-ASCII characters, may encounter validation failures or be required to enter the address multiple times.

The Microsoft and Google authentication methods are more robust because they delegate to established identity providers. However, the consent screen that lists permissions and explains data usage may not display in your Windows language setting. More importantly, your OpenAI account profile—including your name, email display preference, and any custom instructions or model preferences you set—will sync across devices correctly only if the authentication token is properly established. If the initial login fails silently or the session establishment times out during a language negotiation mismatch, your subsequent attempts to sign in on other devices or browsers may be unexpectedly rejected.

To avoid this, create and test your OpenAI account before attempting the ChatGPT Windows desktop installation. Use a web browser to sign up, verify your account, and confirm that you can access the web version of ChatGPT at https://chatgpt.com. Then, during the desktop application setup, use the same credentials. This two-step approach isolates potential account issues from application-level issues. If authentication fails on the desktop application, you will already know that your account itself is valid and the problem is specific to the desktop application’s handling of your language or credential format.

Input method editors and keyboard layout complications

Users of Chinese, Japanese, and Korean systems rely on input method editors (IMEs) to convert keyboard input into the corresponding characters. An IME intercepts keyboard events, maintains a composition buffer, and produces characters only when a sequence is complete or confirmed. Applications must cooperate with the IME by handling Windows messages correctly and not assuming that every keystroke produces a character immediately.

ChatGPT’s text input areas should work with the system IME, but the behavior is not always seamless. A user typing in Japanese may find that the composition buffer is not displayed visibly within the ChatGPT input field, making it difficult to confirm what text is being composed before hitting Enter. In some cases, characters are inserted into the input field correctly but the conversation history or search feature does not index them properly if the database encoding was not explicitly set to UTF-8. The cloud synchronization itself will preserve the characters correctly, but local search or filtering may fail.

More problematic are keyboard shortcuts. ChatGPT’s desktop application provides keyboard shortcuts for common tasks such as sending a message, creating a new conversation, or accessing settings. These shortcuts are typically English-centric: Ctrl+Enter to send, Ctrl+N for new chat. In non-English keyboard layouts, the physical key position does not match the character that the layout produces. A user with a Greek or Russian keyboard layout will find that pressing the physical key in the correct position produces an unintended result or no result if the shortcut is hardcoded to the English character rather than the physical key position. Testing keyboard shortcuts early and documenting which ones work in your environment will save frustration during actual use.

Cloud synchronization and locale-specific data handling

ChatGPT stores conversations on OpenAI’s cloud servers and synchronizes them across devices through your authenticated account. The synchronization process itself is robust and locale-independent because OpenAI’s infrastructure uses UTF-8 encoding uniformly. However, metadata associated with each conversation—timestamps, custom instruction tags, or user-defined labels—may be stored or displayed differently depending on the device’s locale settings.

A conversation created on your Windows device with a Turkish system locale might display timestamps formatted according to Turkish conventions (day/month/year, Turkish month names) on that device but display in a different format on your iPhone or web browser if they use different locale settings. This is not a data loss issue; the information is preserved correctly. It is a consistency issue that can make it difficult to quickly identify a conversation when switching devices. More significantly, if you rely on conversation titles or labels that you created using non-ASCII characters, the synchronization will preserve those characters correctly only if the cloud system received them correctly from the desktop application.

The solution is to verify synchronization after your first few conversations. Create a conversation on your Windows device that includes your language or special characters, then check that it appears identically on the web version or another device. If the title or content has changed, the encoding issue occurred during transmission from the desktop application to the cloud. This is rare, but detecting it early prevents you from accumulating conversations with corrupted titles over weeks or months. For critical conversations, transcribe important information to a separate document file to ensure you have a reliable backup independent of the application’s synchronization behavior.

Installer language selection and bundled dependencies

The ChatGPT installer for Windows is typically available in English only. Upon launch, it may auto-detect your Windows language and attempt to display the installer interface in that language, but this detection is not always accurate and the available translations are often incomplete. You will see English text for most buttons and prompts, with occasional labels in your system language, creating a visually inconsistent experience.

More importantly, the installer bundles the .NET runtime and other system dependencies that the application requires. These dependencies may have their own language packs, and the installer should select the matching language pack for your system automatically. If the language detection fails, you may end up with English-language system components running on a non-English Windows system, which can cause unexpected behavior in file dialogs or system integration features. To guarantee the correct configuration, you can manually download and install the required .NET runtime for your Windows version and language before running the ChatGPT installer. This eliminates one variable and gives you more control over the setup process. Instructions in this guide provide links to platform-specific downloads; verify that you select the version matching both your Windows architecture (32-bit or 64-bit) and your preferred language or runtime.

The installer itself will not ask you to select an installation directory or configure options; it uses a default location under your user profile and system Program Files directory. This is by design to prevent misconfigurations, but it also means you have no opportunity to redirect installation to a path with non-ASCII characters. If your Windows username contains non-ASCII characters, the default installation path will inherit those characters. This is generally safe because modern versions of Windows handle non-ASCII paths correctly, but some applications or backup tools may struggle. Testing file access to the installation directory after installation completes is a worthwhile precaution if you have an unusual username.

Troubleshooting language-specific setup failures

If your ChatGPT setup encounters problems on a non-English Windows system, the diagnostic steps are systematic. First, verify that your Windows language packs are fully installed by opening Settings > Time & Language > Language and checking that your display language shows “Installed” rather than “Language pack pending” or similar. Incomplete language installations can cause cascading failures in dependent applications. If a pack is pending, download and install it before attempting the ChatGPT installation again.

Second, ensure that your system has the latest Windows updates, including both monthly security patches and optional updates. Language-related bugs in Windows itself are occasionally fixed in updates, and running an outdated system can cause unnecessary compatibility issues. Check Windows Update to confirm your installation is current.

Third, temporarily disable third-party antivirus or security software during installation. Some security tools interfere with installer behavior, particularly when the installer must extract files with non-ASCII names or modify system registry entries related to language settings. After installation completes successfully, re-enable the security software. This is a temporary diagnostic measure, not a permanent workaround; a security tool that consistently interferes with legitimate application installation may indicate misconfiguration or a product that is not suitable for your environment.

Fourth, if the installed application displays or behaves incorrectly, create a fresh Windows user account temporarily and log in with a simple ASCII username. Install ChatGPT on that account and test whether the issues persist. If they do not, the problem is specific to your user profile or system configuration; if they do, the problem is more fundamental and may require reporting to OpenAI support with specific information about your Windows version, language, and the exact behavior you observed.

Long-term considerations for multilingual ChatGPT users

The ChatGPT application is improving steadily, and future updates will likely address some of the language and localization gaps described here. However, relying on the desktop application as your primary interface during the transition period is risky if you depend on reliable local file handling or complex multilingual workflows. The web version of ChatGPT, accessed through a standard browser, benefits from browser-level support for multiple languages and encodings and is generally more robust for non-English users.

A practical strategy is to use both. Authenticate on the web version for your initial conversations and account setup, verify that your preferences and custom instructions sync correctly, then install the desktop application for the performance benefits and offline-aware features it provides. Treat the desktop application as an accelerant for your workflow, not as a replacement for the web version. If you encounter language-related issues, fall back to the web version rather than spending hours debugging desktop application configuration.

Conversely, if the desktop application works perfectly in your language environment, update it regularly and monitor release notes for any changes to language support or file handling. Feedback from multilingual users helps OpenAI identify gaps; if you encounter problems, report them specifically with details about your Windows language, any custom IME settings, and the exact error messages or behavior you observed. The more information you provide, the faster the team can investigate and address the issue.